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FREQUENTLY ASKED QUESTIONS

From questions about colours to requests for samples, we’ve answered the most common questions that we’ve come across during our three decades in the industry. 
If you can’t find an answer to your question below, feel free to give us a call or get in touch with us through our contact page

FREQUENTLY ASKED QUESTIONS

What colours are available


Any colour is achievable with Natural Stone Carpets - just visit our Showroom, get creative or let our colour specialists guide you.




Can I get a sample?


Samples are created upon placement of order. However if you wish to see a sample of your preferred colour range we can produce this for a small charge - please contact any member of our team for more information.




How do I get a quote?


Contact us on any of our social media channels, by telephone, or email with dimensions for your space and we can give you a rough estimate. Upon placement of your order we will have one of our installation team measure your space for accurate costing. Remember, with no waste you only pay for what you need. Click here to request a quote.




How long does it take to install?


Depending on the product and space it will take on average 2 to 5 days. Once your order has been placed our team will advise on lead time, installation time and what to expect.




Do I need to clear out my room before installation?


Yes, we need clean and clear access for the duration of the project.




Is it suitable to use with underfloor heating?


All of our systems are perfectly compatible with underfloor heating.




Is the floor non-slip?


Each system has its own non-slip value. However, we can alter this to your specifications depending on your project requirements.




How do I care for my floor?


All of our floors are extremely low-maintenance but each has its own cleaning requirements. Please refer to your product’s individual care guidelines




What guarantee do you offer?


Currently we have a 5 year guarantee but offer extended warranties up to 10 years. Terms and conditions apply.




Do the floors have a heat rating


Quartz and Marble floors have the same heat rating as a timber floor.




Do you work with the commerical sector?


Yes, our floors are widely used across industries such as Food Processing, Pharmaceutical, Retail, and Hospitality while we have also fitted our products in Care Homes, Warehouses and Office Interiors and Exteriors.




Where in the home are the collections suitable for?


Our floors are suitable for virtually all areas including: Entrance Hall, Kitchen & Dining, Utility Room, Bathrooms, Bedrooms etc....